Our reply
Thanks so much for taking the time out of your day to leave us your feedback.
We're glad we were able to get in touch with you to help resolve this! As discussed, your original parcel was unfortunately lost in transit by Royal Mail, which caused the initial delay. We have since dispatched a replacement jacket to you via 24-hour tracked delivery, and the tracking link has been sent directly to your email so you can monitor its arrival.
We sincerely apologise for the initial delay and communication issues you experienced. This is certainly not the level of service we aim to provide, and we truly appreciate your patience while we worked to make things right.
- Team DKD